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FAQs
What is the turnaround time for custom units?
Custom units require 10-12 business days for processing. Please note this timeline begins once your form and payment are received.
What information do I need to provide in the Custom Unit Form?
You'll need to provide your head measurements, desired style (straight, curly, wavy, etc.), preferred length, color, cap type (closure or frontal), and any additional customizations you'd like.
Are deposits required for custom units?
Yes, a 50% deposit is required to begin creating your custom unit. Full payment is required before shipping.
Do you offer refunds or exchanges for custom units?
Since each unit is made specifically for you, all sales on custom units are final. Please double-check your form for accuracy before submitting it.
What cap options are available?
Small (20"-21.5"), Medium (22"-22.5") and Large (23"-24")
Can I request a specific lace color?
Yes, we offer lace tinting in various shades to match your complexion. Please indicate your preference in the form or in purchasing options
Do you offer installation services for custom units?
Not at the moment, but we plan to offer this later in 2025!
How do I ensure my unit fits perfectly?
Accurate head measurements are crucial for a perfect fit. Please follow our measurement guide, linked in the Custom Unit Form, to get the best results.
Refund and Exchanges
All wig purchases are final.
Due to the custom nature of our products and hygiene considerations, we do not offer refunds or exchanges on any wig purchases. This policy applies to both pre-made and custom units.
We highly encourage you to double-check all details, including measurements, style preferences, and color selections, before completing your order. If you have any questions or need assistance, please contact us prior to purchasing.
Thank you for understanding and supporting our small business!